Lifelong Care Matters
We believe the true value of luxury lies in how well it lasts and how well you’re looked after. That’s why Alexreyn offers not just beautiful sofas, but white-glove service, immersive mobile showroom visits, and lifelong support. From first swatch to future repairs, we’re with you every step of the way
1. Immersive Showroom
At Alexreyn, we believe that luxury should come to you. That’s why we’ve redefined the traditional showroom with our immersive mobile showroom experience. Instead of searching for sofa shops or searching for showrooms near me, we bring the full Alexreyn experience directly to your home. Our team arrives with curated materials, fabric samples, and sofa components so you can try before you buy, right in your own space. This personalised service removes the guesswork from choosing a sofa, making your design journey truly effortless and enjoyable.
While other brands are opening new showrooms or operating in closed showrooms with limited access, we’ve made it our mission to offer a more flexible, modern alternative. Our mobile showroom allows you to experience our craftsmanship and materials up close, without needing to leave your home. Whether you’re in a rural area or simply prefer private consultation over a crowded store, our approach gives you access to the full Alexreyn collection without compromise. It’s a tailored, luxury retail experience that meets you where you are, quite literally.
2. Thoughtful Deliveries
At Alexreyn, our commitment to excellence extends far beyond the design and craftsmanship of your sofa. We offer a thoughtful delivery experience designed to be as seamless and stress-free as possible. With our white glove delivery service, every piece is handled with care, assembled in your room of choice, and the packaging is removed for your convenience. We understand the practical concerns that come with furniture delivery, which is why we take the time to confirm dimensions and ensure your sofa will fit through your door with ease. If needed, our team can also assist with delivered upstairs access, navigating tight staircases or challenging spaces with professionalism and care.
We believe that premium service means flexibility and speed, so we also offer quick delivery options for selected pieces and timescales. Whether you're furnishing a new home or refreshing a space, our team works to meet your schedule. Every step is designed around your comfort and peace of mind, ensuring that your experience with Alexreyn is exceptional from start to finish.
3. Aftercare
At Alexreyn, we believe that true luxury is in the long-term experience of living with a beautifully made piece. That’s why our aftercare is just as thoughtful as our design. We provide guidance on everyday maintenance, including expert tips for cleaning and fluffing of cushions to keep your sofa looking and feeling its best. Every Alexreyn piece is backed by a comprehensive warranty, offering peace of mind and long-term support. In the unlikely event that something doesn't meet expectations, our transparent return policy ensures a smooth and respectful resolution.
We stand behind the quality and durability of our products. That’s why we offer a 15-year warranty on all frames, a 5-year warranty on cushions (when proper maintenance is applied), and an industry-leading 30-year warranty on springs. Fabric warranties vary depending on the selection, with full details provided at the time of purchase. Our commitment is simple: long-lasting comfort, backed by design you can trust.
We also understand that your needs may change over time, which is why we’ve created a loyalty programme for reupholstery. This service gives existing clients exclusive access to our materials and craftsmanship when it's time to refresh their furniture, keeping your Alexreyn piece feeling timeless and personal. Our aftercare approach is built around longevity, renewal, and lasting satisfaction because exceptional furniture deserves exceptional support at every stage.
